Privacy policy

Last updated: July 29, 2026

ChillSMP is operated by Lunars World LLC. This policy covers our Minecraft servers, our websites (chillsmp.org and map.chillsmp.org), our Discord server, and our support and ticket systems - together, the "Services".

Questions about this policy, or want your data? Email mgmt@lunarsworld.com, or open a ticket on our Discord if you already have an account there.

1. What we collect when you play

2. Chat logging

We log in-game chat. We are explicit about this because some servers do not, and because where each type of message ends up differs:

3. Voice chat

If you use in-game proximity voice chat, your speech is transcribed to text and logged. This is not limited to incidents - it applies to voice chat generally.

Before you can use voice chat you are shown these terms in-game and must accept them. You can revoke that acceptance at any time, which stops the transcription. Your choice is remembered between sessions.

4. What we collect on our websites

Leaderboard and marketplace pages are public by design: they show Minecraft usernames and in-game statistics. They never show IP addresses or any off-server identity.

5. Store purchases

Purchases on shop.chillsmp.org are handled by Tebex Limited as merchant of record. We receive your Minecraft username and what you bought. We never see your card or full payment details. See Tebex's privacy policy.

6. How we use your information

We use what we collect to:

We process this data because it is necessary to operate and protect the Services, and - where we ask for it, such as analytics cookies or voice chat - because you have given your consent. You can withdraw that consent at any time. We never sell your data, and we never use it for advertising or ad profiling.

7. Who else touches your data

We do not sell personal information. We share it only with the providers that run the Services:

We may also disclose data where the law requires it, or to protect the safety of our players and our infrastructure. Our infrastructure and providers may process data in the United States and other countries, which may have different privacy laws than the country you play from.

8. How long we keep it

We keep data for as long as it is useful for running the server, moderating it, and keeping players safe. In practice that means:

We keep IP history and moderation records indefinitely, deliberately. Our ban system records the IP addresses an account has connected from so we can identify alternate accounts belonging to the same person. This is how bans stay enforceable and how we investigate serious reports.

A ban for harassment, threats, or putting other players at risk has to still work years later. If we deleted these records on a timer, someone could return simply by waiting long enough, and we would have no way to recognise them. Community safety is the reason, and it is why this is the one category we do not put an expiry date on.

Deleted data may still exist in our backups for a period afterwards, until those backups are rotated out on their normal schedule.

9. Security

We limit access to player data to authorised staff, and voice transcripts further to administrators only. No system is perfectly secure, but we apply safeguards appropriate to how sensitive the data is.

10. Children

ChillSMP is not intended for children under 13. We do not knowingly collect information from anyone under 13.

Voice chat has its own gate: before using it you must confirm that you are at least 13 and accept the in-game voice terms. That acceptance can be withdrawn at any time, which stops the transcription.

If you are a parent or guardian and believe your child under 13 has an account, email mgmt@lunarsworld.com and we will delete their information. You do not need a Discord account to contact us about this.

11. Your rights

Depending on where you live, you can ask us to:

Email mgmt@lunarsworld.com, or open a ticket on our Discord. We may ask you to prove you control the Minecraft account in question, so that nobody can request someone else's data. We aim to respond within 30 days.

Ban and mute records are the exception to deletion, including the IP addresses linked to them. Erasing them on request would let a banned player return simply by asking, which would defeat the purpose of banning anyone and put the rest of the community at risk. We will still tell you what we hold and why.

12. Changes

If we change how we handle your data we will update this page and the date at the top. Material changes will be announced in our Discord.